Republic of the Philippines CvSU Mission

CvSU Vision
CAVITE STATE UNIVERSITY
The Premier University in Cavite State University shall provide
Imus Campus excellent, equitable, and relevant
historic Cavite recognized Cavite Civic Center, Palico IV, City of Imus, Cavite
for excellence in the educational opportunities in the arts,
4103 sciences and technology through
development of globally (046) 686-7607/ (046) 471-6607 quality instruction and responsive
and morally upright www.cvsu.edu.ph research and development activities.
individuals.
It shall produce professional, skilled
and morally upright individuals for
global competitiveness.

ON-THE-JOB TRAINING EXPERIENCE AT OFFICE OF THE SENIOR CITIZEN AFFAIRS

(OSCA) AT THE CITY HALL OF IMUS, CAVITE

Narrative Report
Submitted to the Faculty if the Department of Management
Cavite State University – Imus Campus
City of Imus, Cavite

In Partial Fulfillment
Of the Requirements for the degree
Bachelor of Science in Office Administration

DANIELLE R. CAAYA
MAY 2020

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 TABLE OF CONTENTS

BIOGRAPHICAL DATA ……………………………………………………………………………iv

ACKNOWLEDGEMENT …………………………….……………………………………………...v

LIST OF FIGURES …………………………………...……………………………………………..vi

LIST OF APPENDICES ……………………………………..…………………………………..…vii

INTRODUCTION ………………………………………..………………………………………..… 1

Cavite State University (CvSU) – Imus Campus ……………………………………….. 1

BS in Office Administration …………………………………………………………………1

On-the-Job Training ………………………………………………………………………...2

Significance of the On-The-Job Training …………………………………………………3

Objectives of the On-The-Job Training……………………………………………………4

Time and Place of the On-the-Job Training ………………………………………………4

Acronyms …………………………………………………………………………………….5

THE LINKAGE ESTABLISHMENT

History ………………………………………………………………………………………..6

Mission, Vision & Fundamental Objectives ………………………………………………7

The Organizational Structure ………………………………………………………………8

THE TRAINING AREA

Department Function ………………………………………………………………………..9

Mission & Vision…………………………………………………………………………….13

Facilities …………………………………………………………………………………….14

Tools and Equipment ……………………………………………………………………...16

THE TRAINING EXPERIENCE

Task Performed ……………………………………………………………………………20

Observe Strength in the Training Area ………………………………………………….22

Insights ……………………………………………………………………………………...23

Problems Encountered ……………………………………………………………………24

Suggestion for Improvement………………………………………………………………25

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SUMMARY ………………………………………………………………………………………….26

REFERENCES………………………………………………………………………………………27

APPENDICES ………………………………………………………………………………………28

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 BIOGRAPHICAL DATA

Ms. Danielle R. Caaya, was born at Metro Manila, Philippines on June 11, 2000. She

is living with her foster parents for 19 long years, and presently residing in the municipality of

Noveleta, Cavite.

She obtained her primary education at Makati Elementary School at Poblacion, Makati,

in the year 2012. She finished her Senior High School at Noveleta Senior High School at

Noveleta Cavite and she is part of the pioneer students of K to 12 curriculum graduates in the

Philippines.

On June 2018, she enrolled herself for the Undergraduate Program, Bachelor Science

in Office Administration at Cavite State University – Imus Campus. She is looking forward to

becoming a part of any organization in the said campus, soon.

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 ACKNOWLEDGMENT

With deepest gratitude and appreciation, the student trainee would like to acknowledge, with

sincerity, the people who helped to make the On-The-Job Training, possible.

To her guardians and relatives who are supporting her studies financially and, prayed

for her safety every single day.

To the institution where she is studying BS Office Administration, Second-year level,

Cavite State University - Imus Campus. May the campus continue to grow and produce

globally competitive individuals.

To her Professors for the last 2 years, especially Ms. Mirasol A. Dizon, her instructor

at OFAD-199A, the student trainee is extending the warmest gratitude for all the lessons

you've instilled.

To the City Hall of Imus, especially to the superiors of the organization Mr. Oscar B.

De Quiroz (Chairman) and Ms. Cherry Chrisel J. Manglanlan (Supervising Admin Office IV).

The student trainee is grateful for the warm welcome to the interns who spent weeks of

guidance and wisdom inside the institution.

To the student trainee's training ground, the Office of the Senior Citizens' Affairs. In

the amid of global pandemic, Covid-19, the people in the OSCA were still working and

initiatively helping people in Imus, City. The student trainee is proudly expressing her gratitude

for the front liners of the said department. May all of you have great health despite the risk that

the world is facing.

To her friends who supported her before, during, and after the training, and through

her ups and downs. The student trainee is wishing you all good health and a peaceful mind

while on quarantine.

And mostly, to our Creator. May he continue to bless, guide, and protect all of us as

we face the global pandemic.

Danielle R. Caaya
Bachelor of Science in Office Administration

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 LIST OF THE FIGURES

FIGURE
1. City Hall of Imus’ Logo…………………………………………………………...…………..6

2. The Imus City Sculpture……………………………………………………………………..7

3. Organizational Structure (Imus City Hall) ………………………………………………….9

4. Office of the Senior Citizens’ Affairs’ Logo ……………………………………………….10

5. City Hall of Imus……………………………………………………………………………..14

6. The Office of the Senior Citizens’ Affairs …………………………………………………15

7. Electronic Typewriter ………………………………………………………………………16

8. Senior Citizens’ Booklet……………………………………………………………………16

9. PhilHealth Card …………………………………………………………………………….17

10. Booklet Record……………………………………………………………………………...17

11. OSCA Registration Form ………………………………………………………………….18

12. Official OSCA Senior Citizen’s Card………………………………………………………18

13. PhilHealth Flyers …………………………………………………………………………...19

14. Releasing OSCA Official ID ……………………………………………………………….37

15. Sorting files………………………………………………………………………………….38

16. Sending documents………………………………………………………………………...38

17. Listing available cheque……………………………………………………………………39

18. Organizing booklet………………………………………………………………………….39

19. Confirming available PhilHealth Card…………………………………………………….40

20. Forwarding document………………………………………………………………………40

21. Attending OSCA General Assembly Meeting…………………………………………….41

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 LIST OF THE APPENDICES

RECOMMENDATION LETTER ……………………………………………………………….….29

RESUME …………………………………………………………………………………………….30

WAIVER ……………………………………………………………………………………………..31

MEMORANDUM OF AGREEMENT ……………………………………………………………..32

OJT PLACEMENT FORM ………………………………………………………………………...34

LEARNING JOURNAL …………………………………………………………………………….35

LOCATION MAP …………………………………………………………………………………...36

PHOTO DOCUMENTATION ……………………………………………………………………...37

CERTIFICATE OF COMPLETION………………………………………………………………. 42

EVALUATION SHEET FORM …………………………………………………………………….43

TIME-IN & TIME-OUT ……………………………………………………………………………..44

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 ON-THE-JOB TRAINING EXPERIENCE AT OFIICE OF THE SENIOR CITIZEN AFFAIRS,
CITY HALL OF IMUS, CAVITE

Danielle R. Caaya

A narrative report submitted by the faculty of Department of Management Cavite State

University-Imus Campus, Cavite in partial fulfillment of the requirements for the degree of
Bachelor of Science in Office Administration. Prepared under supervision of Ms. Mirasol A.
Dizon

INTRODUCTION

This introduces data of the student trainee, highlighting the college of her origin as well as

her field of specialization.

Cavite State University – Imus Campus

Cavite State University’s “CvSU” humble beginning started in the 1960s as Indang

Intermediate School however, in 1988 by the merit of Republic Act No. 8468 it was now

converted as Cavite State University. It is one of the largest schools in the province of Cavite

that has 11 satellites in different parts of the province of Cavite and produces globally

competitive graduates. Imus Campus is one of the state university’s satellite campus that was

established in the year 2012. As the population is growing rapidly, over 4,583 students enrolled

for the year 2020, the Imus Campus has now improved in building facilities and accommodates

11 different courses that are in demand in today’s generation.

Bachelor of Science in Office Administration

BS Office Administration or commonly known as “BSOA” is a course offered in CvSU

– Imus Campus. The course prepares the students to an administrative organization and

enhances skills to enter in sophisticated positions such as managerial positions and

supervisory. BSOA is one of the top courses in CvSU – Imus Campus that has a mass of

students enrolled in. According to Career FAQ’s Courses & Career Resources (2011), Office

administration courses are commonly advertised and accepted in different companies since

students who graduated from the said course are knowingly flexible, responsible, capable to

work in a diverse workplace, and has an excellent training groun

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On-The-Job Training

In the Philippines' educational system, internship or OJT is designed to engage students

in an actual work environment that is related to their course. It gives opportunities to the

students to apply the computations, experience the real-life situation problems and lessons

that have been taught inside the campus. According to “The On-The-Job Training

Manual” of DOLE Philippines, students must not only apply the principles and ideas learned

in school but also to enhance their personalities and attitudes towards the work, critical

thinking, and technical knowledge inside the workplace. For every state universities and

colleges, they’re requiring every student to undergo in the said practicum by within a specific

number of hours.

There are three roles play in an actual “On-The-Job Training”: (1) The Trainee, (2)

Faculty Practicum Coordinator, and (3) On-Site Supervisor.

The Trainee (students) should always observe disciple and conduct towards their colleagues

inside the work environment. They must present the task that has been given to them on time.

Faculty Practicum Coordinator or the professors are responsible too for the student’s

evaluation and monitoring by doing initial on-site visit to make sure that the trainees were

doing great.

During the practicum, the On-Site Supervisor is liable for the student’s safety and

assurance that the trainee is learning inside the workplace. They’re also the one who facilitates

and evaluates the student’s outcome after completing the given amount of time by the

university.

For the BSOA of CvSU – Imus Campus, performing OJT in an actual workplace is an

outstanding opportunity to enhance an individual’s capabilities towards work. According to

Gabion Jr. III (2013), students must take the practicum seriously as it become a fundamental

tool to discover career options in life as a student.

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Significance of the On-The-Job Training

OJT or On-The-Job Training – is a beneficial practicum that could help the student’s

physical, mental and social capabilities and skills. It is advantageous since the students can

able to handle first-hand actual situations and learn standard practices that is may or may not

yet learned inside the campus. The practicum helps to orient that students about their future

careers wherein, it guides and familiarizes the trainees inside an actual work environment.

Undergoing an OJT could enhance the student’s interpersonal skills since he/she will

encounter different employees in different departments. Through this, the trainee could

practice his/her ability to speak professionally regardless of who and what position does

he/she talking with.

According to the famous book of Mark Manson “A Counterintuitive Approach to Living

a Good Life”, take the negative remarks of your life into positive. In executing OJT, you will

not be 100% sure that the student would do the task perfectly and expectedly. Taking

constructive criticism from the boss’s and employer will help the student’s quality of work as

well as improve their growth as an individual.

OJT is like a long hours and weeks of training ground; this could help you as a person

if you still have no idea what happens in a working reality. Doing good or higher than expected

by the employers is beneficial mostly for graduating students. If the employer is impressed by

the trainee’s quality of work, he/she will give a high evaluation grade and may absorb or offer

the trainee to work with the company after graduating (Maghari, 2014) because making

connections is also a great opportunity while conducting an OJT.

Gen Z is undoubtedly great in technicalities such as computer work and using tricky

equipment. The practicum could help the trainee to have insights and awareness of what

apparatus and equipment does a classic office environment has. Being modernize is the thing

that most employers are looking for. Technical skills could build the trainees up while

performing OJT; such as MS Word, MS Excel, and also how to work the office necessities

properly and effectively.

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Objectives of the On-The-Job Training

The objectives of the programs are:

To expose the students in an actual workplace, encounter real-life work problems,

contribute to an organization, and gain knowledge respective to the field of the trainee’s

learning.

To become innovative. Through the years, innovation plays a huge part in different

fields of organization. Through OJT, student’s creativity can possibly support the future’s

innovation by criticizing, good judgment, and suggests realistic ideas.

To give students an opportunity to have an interest and choose a field of workplace

after finishing their field of specialization.

To build confidence and preparedness to work effectively inside the workplace after

completing the training.

To enhance trainee’s knowledge and competencies in his/her chosen field of

specialization.

To practice taking constructive criticism from a higher position.

To have an opportunity to handle basic challenges to complex problems that are usually

encounter in the workplace.

Time and Place of the On-The-Job Training

The On-The-Job Training was conducted at the Maestro G. Tirona, 4103, Poblacion

1A, City of Imus, Cavite, Region 4A, Philippines. The training starts at 8 AM until 5 PM,

Weekdays, except Wednesday apt to school classes. We must achieve 200 total hours of

OJT training but unfortunately, due to the Covid-19 pandemic, we only spent 104 hours of

training.

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Acronyms

OSCA Office of the Senior Citizen’s Affairs

IMUSCAI Imus Senior Citizen’s Association Inc.

OJT On-the-job Training

CALABARZON Cavite, Laguna, Batangas, Rizal and Quezon

RA Republic Act

BSOA Bachelor of Science in Office Administration

CvSU Cavite State University

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 The Linkage Establishment

This section shows the City Hall’s profile of a local government as Imus City, Cavite

Figure 1. The Imus City Hall’s Logo

The City Hall of Imus consists of 17 Units, 20 Departments, and 7 National Agencies.

The company is composed of many professionals and staff that have been working for the

City of Imus for many years.

By the leadership of Imus City Hall, the Imus City is one of the most successful and

fastest-growing cities in Region 4A - CALABARZON, Philippines in terms of industrialization,

population, and growth. It pays tribute to different awards and recognized as the Most

Competitive Component City in CALABARZON and second in the country in Economic

Dynamism.

History

The City of Imus is the 3rd class city in the Province of Cavite, Philippines. It was

founded and became an independent municipality during 1795.

In the course of the late president Ferdinand Marcos’ term, the president issued a

decree which transferred the provincial capital of Cavite from Trece Martires City to Imus City.

For about 238 years, a mass vote happened on June 12, 2012, and finally the 22,742

registered voters of Imus ratified and converted the municipality into a first-class city

component of Cavite, also known as City of Imus, Cavite.

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 Despite the rapid growth of population and industrialization of the said city, they never

looked back to their old traditions. Hence, they remain still true to their values being a Caviteno,

by commemorating their annual celebration named "Wagayway Festival" and City's title as the

"Capital Flag of the Philippines"

Figure 2. The City of Imus’ sculpture located at the Imus Plaza, front of the City Hall Imus’

Office, representing the City as the “Flag Capital of the Philippines”.

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Mission

To provide the utmost quality of service and implement essential laws and ordinances through

cooperation between the citizenry and the government in order to address the needs of the

people.

Vision

The premier city of the region pole bearer of a technology driven economy, home of God –

fearing and empowered citizenry, living in a safe, green, resilient and sustainable environment,

governed with utmost quality of public service.

Fundamental objectives

1. To effect a balanced and integrated development of the whole city into a major urban growth

center in which a balanced and sustainable pattern of land use is linked to the systematic

provision of transport, infrastructure and utilities and the effective management of the

environment

2. To increase productive employment opportunities and alternative livelihood sources for all

residents thru the promotion of community-based initiatives, small and medium-scale

enterprises.

3. To instill in the private sector and the citizenry in general a sense of social responsibility,

common aspiration and commitment to protect the environment and nurture a climate

supportive of business and economic growth.

Source: The Official Website of the City of Imus, Cavite

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 Organizational Structure

The Organizational Structure of the City Hall of Imus is consisting of 20 Departments and 19

Units.

Figure 3. Organizational Chart of City Hall of Imus

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 THE TRAINING AREA

This chapter presents the trainees designated unit at the City Hall of Imus

The Office of the Senior Citizen’s Affairs (OSCA)

Figure 4. Office of the Senior Citizens Affairs’ (OSCA) Official Logo

Department’s Function

OSCA is one of the fundamental units of City Hall of Imus that assists senior

citizens. According to Republic Act No. 9994 signed and approved on the 15th of February

2010 states an act on granting additional benefits and privileges to Filipino Senior Citizens,

also known as the “Expanded Senior Citizen Act of 2010”. Furthermore, as the law is

implemented, the list below are the services offered by the OSCA Unit at the City Hall of Imus,

Cavite.

DIVISION SERVICES OFFERED CLIENTS CONCERNED

Senior’s ID and Booklet Receives form for All citizens whose ages
issuance of ID’s and range from 60 years old
Booklet and above.

Burial Assistance Receiving/Checking of Bereaved Family of the

requirements deceased Senior member

Social Pension Updating the Senior Senior Citizen whose age

Citizens of the different ranges from 77 and
Federation in Imus. above, belong to the poor
among the poorest.

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The Official (OSCA) Senior ID and Booklet

The citizens of Imus, Cavite whose ages ranged from 60 years old above and at least

residing six (6) months at the said city are suitable to get an official OSCAID. Moreover, the

Official Senior ID is acknowledged as Philippine’s valid ID that requires valid documents before

receiving it. The list below are the steps and requirements needed enable to receive the OSCA

ID in terms of:

• For New Senior Citizen Applicants – The applicant will be interviewed and will be

short brief on their benefits based on RA 9994 before receiving the Official ID and

booklet. Requirements needed are:

• 2pcs of the applicant’s latest 1x1 picture

• Photocopy of valid documents such as Birth Certificate, Voters ID, etc.

• If the new applicant has a dual citizenship, he/she must comply with the

photocopy of an oath of allegiance/naturalization

• Lost ID or Booklet Replacement – Senior Citizens can still replace their lost ID and

old booklet by complying with the official OSCA ID Number.

If, the senior citizen lost their ID and cannot comply with the needed OSCA ID

Number, he/she must get a Comelec certificate to verify his/her residency together with

his/her latest picture.

If, the senior citizen wants to replace his booklet, he/she must present their

Official OSCA ID.

• Transfer – Senior Citizens can change their present address if he/she has been

transferred from different barangay or City, and has to surrender their Senior ID that

was released at the OSCA Imus, Cavite. Also, they can transfer to the City of Imus as

a senior citizen by complying the following:

o Their old ID from their former address/city

o Certificate of Cancellation the city/municipality origin

o Proof of latest address; utility bills

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Burial Assistance

This service offered is a privilege that is following under RA 9994. The bereaved

relative of the deceased senior citizen may apply for burial assistance.

The cheque/voucher will be available as soon as the bereaved relative will complete

the following requirements given by the OSCA staff, including the deceased elderly’s OSCA

issued ID and death certificate.

PhilHealth Membership

The OSCA unit assists the Imus’ elderly’s PhilHealth Membership Application. All of

the senior citizen’s PhilHealth member will be covered by the National Health Insurance as

ordinated in RA 9994. The requirements are:

• Application form (with the assistance of OSCA Staff)

• Photocopy of Senior Citizen’s ID

Social Pension

Social pension is the subsidy that is being received by the senior citizens of Imus,

Cavite. The OSCA office is responsible for assisting and distribution of semi-annual financial

assistance and social pension distribution.

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Office of the Senior Citizens Affairs’ Mission

Establish and create work programs and activities for the welfare of the elderly.

Office of the Senior Citizens Affairs’ Vision

A community of elderly where love, harmony, and cooperation exist in the midst of

social, economic and political struggle, ready to face the challenge of global changes.

Source: The Official Website of the City of Imus, Cavite

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 Facilities

Figure 5. The front view of City Hall of Imus/Plaza.

This is where the employees of City Hall gather every morning for ceremonies.

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 Figure 6. The “Office of the Senior Citizen’s Affairs” inside look

together with the IMUSCAI members (in red uniforms) and some OSCA staffs inside their

respective cubicle.

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 Tools and Equipment

Figure 7. Electronic Typewriter

Unlike to a usual typewriter, this typewrite used In the OSCA office is used to type

the details needed in ID’s. It is also capable to erase unnecessary or wrong letters that is

Figure 8. OSCA Booklet

This is the booklet given to the senior citizen that list their privileges in medicine,

grocery and discounts.

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 Figure 9. PhilHealth Cards

PhilHealth cards of Senior Citizens are also assisted by OSCA Unit that is also

indicated in RA 9994

Figure 10. Booklet Record

This is where the senior citizens sign once they got their OSCA Booklet.

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 Figure 11. OSCA Registration Form

The registration form is given to every senior citizen depends on their concerns

Figure 12. Official Senior Citizen Card (Sample)

Official Senior Citizen card is given to the Imus’ elderly once they completed the

requirements needed to the OSCA Unit.

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 Figure 13. PhilHealth Flyer

This is given to every senior citizens’ during the general assembly

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 THE TRAINING EXPERIENCE

This chapter narrates the training that the student trainee gone through during the OJT

period. This will reflect the training played as a developmental tool and how it was effectively

done by the student trainee.

Task Performed

The 200 hours of the On-The-Job Training of the student trainee started on February

17, 2020, at 8 AM. She was shortly guided by the Supervising Administrative Officer IV, Ms.

Cherry Chrisel Jarin. It all started with a brief introduction of the OSCA Unit's profile and usual

services for the Imus City senior citizen. By then, the trainee will now be residing at the OSCA

Unit for the next few weeks.

On the first day of the trainee's training -- she was oriented by the OSCA Unit's clerk,

Ms. Vicky, of some of the common concerns of senior citizens daily. Ms. Vicky recommended

the trainee to memorize the handed application/registration form for the senior citizens so that

the trainee will know how to handle and inform every elderly that will come to the office. The

trainee was also informed about the process of every objective of the senior citizens coming

to the office.

The next few weeks were stimulating to the trainee's experience as an intern. The

OSCA Unit Admin, Ms. Monica De Castro, taught the trainee how to operate an electronic

typewriter to release OSCA ID.

One of the frontlines of the OSCA is the Burial Assistance, Ms. Gen, the OSCA Admin

Aide, helped the student trainee to become confident and socially active by ordering her to go

to different facilities and department. The intern managed to speak with different people

formally and respectfully regardless of their position at the City Hall of Imus.

During performing training, the student trainee encountered few mistakes. While the

other staffs were on a meeting, she taught she was confident enough to assist one applicant

all her own since she was observing a lot to the responsibilities of every staff every day. Little

did she know, she made a mistake after asking Ms. Vicky if she did it right, but later on was

resolved.

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 The training only lasted for about 104 hours due to the Covid-19 pandemic. The intern

hoped to complete the 200 hours since she liked the work environment at the OSCA. However,

she performed different tasks that were assigned to her and accomplished and lasted until

March 10, 2020, such as:

• Handling in-bound and out-bound calls

• Assisting senior citizens (inside the office, general assembly)

• Recording the total of monthly applicants

• Sorting available PhilHealth cards

• Attending OSCA's General Assembly for the Senior Citizens

• Separating attachments (requirements and registration form)

• Sending substantial documents to different facilities (City Legal Office, Department,

Budget Office, Treasurer's office, TRU Department and IMUSCAI)

The OJT was an immense step for the student trainee's experience and as an

individual. The program helped her to sort and execute the responsibilities and tasks properly

that’s given to her every day.

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Observed Strengths of the Training Area

Discovering and observing plays a big part in conducting a training. There is nothing

such as a "perfect workplace"; the trainee's experience was an enormous feeling since every

employee treat each other not just colleagues but as a family.

The OSCA Unit employees welcomed every intern that enters their facility and make

themselves comfortable during working hours, no pressures. However, they still manage to

guide them with 100% of their ability and wisdom.

During the training, the intern luckily got to spend time with the staff on different

occasions and achievements they got. The OSCA staff were generous and very considerate

in so many ways. They serve every senior citizen applicant at the OSCA Unit full smiles and

willing them to help with considerations. Observing them gives a reputation on how

compassion their work is.

In the time of pandemic, Covid-19, the OSCA employees were still working and helping

every Imus City's Senior Citizens despite the risk, enhance community quarantine and health.

The trainee has great gratitude to had experience working and accomplishing duties at the

said facility.

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Insights

The training program is a weapon that you can use in the future. It was an opportunity

to orient yourself on the possibilities you may encounter, whether it is good or not. The trainee

appreciates the lessons that she has learned inside the campus and her professors' tips to do

well inside an actual workplace. Moreover, the list below are the things that the trainee has

learned while conducting the training.

• The trainee was able to cope with different people from different department.

• The trainee was able to discover things she has never seen before.

• She learned to listen carefully and wholly.

• Performed task earlier than expected.

The training encouraged the trainee to focus on the responsibilities inside the

workplace. She discovers herself that she was not just good at socializing inside the campus,

but also inside the workplace. It was an overwhelming experience for the trainee to feel

welcome and not feeling like "left behind" as she copes with diverse and new people with

respect and formality, and it was progress for her.

It was an enjoyable and enlightening performing the training, however, in reality,

working was not perfect and dreamy; This helped the trainee's mindset to do great things

accordingly and accurately to lessen the mistakes that she might commit. Open your mind to

the possibilities and not take everything personally.

Conducting the said training was a huge stepping stone to every student who dreams

big. Knowledge will always be a vital tool in so many ways, especially on "work" as he or she

chose a career that determines to continue in the future, and the best thing that the trainee

has learned is to company with the great leadership and guide of the people inside the

workplace. The OJT Program increased the determination of the student trainee to continue

her chosen degree and could proceed on taking Master in Public Administration, in the next 2

years.

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Problems Encountered

Constructive criticism plays an immense role while conducting training, and causing

mistakes means progress; This will develop an individual to grow and learn more.

During performing the training, the student trainee unintentionally made few mistakes

that cause some mild trouble inside the workplace. One of the errors she made was when

she initiates to do some things without asking permission to her superiors. It was when one

applicant of senior citizen ID asked to get her old ID, which is from Imus however, the applicant

is now residing in a different city. All of the staff of OSCA that time was at the meeting, so the

student relied on her observation. The trainee was also confused after the decision she made

so; she asked her superior if she did the right thing. Her superior told her what is the right thing

to do if ever I encounter problems like that again. The next day after, the applicant surrendered

her ID since she, herself also made a mistake by taking it.

After the mistake, the trainee became concerned about her decision-making especially

if she's not quite that sure about it.

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Suggestion for Improvement

Unlikely events such as mistakes, imperfections, and errors lead to improvements.

Things can be a little hassle inside a workplace, but the thing is, learning is a lifetime

involvement tool that we can use and discover in life, school, and even inside a work

environment. The trainee experienced some little errors while conducting the training. She

realized that the activities and lessons are a vital tool that could help as an initial guide to every

intern.

Attending the training could lead to exhaustion, but that's the point of it. It is part of the

work, because if you do not feel the tiredness and stress, then you will never know the

Brightside of the program. Work is a lifestyle and routine, and we will do it for the next 10 to

30 years or more; And, we cannot just give up on things because we feel exhausted on it in

weeks. Thus, the trainee suggests to continue on it until we see the advantage and benefit to

every student trainee.

Communication is the key. Interpersonal interaction is a great advantage and skill that

every student should have. Whether we like it or not, we will meet various people with diverse

personalities. Yes! We cannot please everybody, but the thing is, students inside the training

or school should not take things personally. We should at least give the benefit of the doubt

to our mentors and instructors. Another thing is; Student trainee has the right to ask and

question things as a component of the learning. Education can't just learn in school, but also

different places.

Listening is essential. There will be a lot of possibilities that trainees could struggle with

the internal and external barriers of listening; message overload, preoccupied, difficulty in

adjusting, etc. Focusing and understanding is the main key point to develop one's listening

skills. Personal problems should leave behind outside the workplace.

Make an initial study or research on the company you'll attend. For the last suggestion

of the trainee, this is a support to the students to have an introduction to the process, people

in the organization, and equipment that is used inside the workplace, and could leave a good

impression to the superiors.

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 SUMMARY

On-The-Job training is an aid that a student has to meet that allows them to acquire

relevant knowledge and skills through experience linked to the student's chosen course or

career path. The training empowers a trainee to engage in different people, problem-solving,

etc. This expands the students understanding and ability to reflect the school lesson and work

problems.

Performing OJT also gives an advantage to companies, since the trainees serve an

additional man-power and lesser labor without payment. However, employers of the company

can absorb the student trainee depends on his/her quality of work, performance, skills, and

determination and willingness.

Moreover, it is a tool that could independently help students discover their skills,

strength, and weakness. Performing OJT requires patience and perseverance; Acquiring good

qualities of a typical worker will lead to a better impression by the supervisors.

A student must prepare him/herself to the outcomes and possibilities that may occur

while performing OJT. Adapting proper etiquette in communicating supervisors and higher

positions is an important character that a student trainee must acquire. Every mistake,

achievements, errors, and actions that students do inside the workplace will reflect into the

institution that he/she's studying.

The thing is, there is nothing such as a "perfect environment"; either at school or

workplace, people tend to feel exhaustion and tiredness because it is inevitable. Either way,

people must look on the Brightside and the benefit of the training that could improve one's

character and skills, discover unusual things, and most importantly is, to learn.

Opportunities are everywhere; and, OJT is a stepping stone to progress in exploring

one's career path for a better future. It is a valuable program that transitions a student into a

professional career.

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 REFERENCES

Department of Labor and Employment (2018, June) The On-The-Job Training Manual.
Referred at : http://ro6.dole.gov.ph/fndr/mis/files/OJT%20MANUAL.pdf
Gabion, Jovito D. Jr. II, (2013, March) A Practicum Report. Referred at :
https://www.scribd.com/doc/129105881/Narrative-Report-of-OJT-at-Registrar-s-Office
Green, Ariza, (2011, October), Opportunities in Office Administration. Referred at :
https://www.careerfaqs.com.au/news/news-and-views/opportunities-in-office-administration
Maghari, Shirley (2014, July) On-The-Job Training (SunStar Philippines). Referred at:
sunstar.com.ph/article/355529

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APPENDICES

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Appendix 1. Recommendation Letter

Republic of the Philippines

CAVITE STATE UNIVERSITY
Imus Campus
Cavite Civic Center Palico IV, City of Imus, Cavite 4103
 (046) 471-66-07 / 436-6584
www.cvsu.edu.ph
February 6, 2020
Hon. EMMANUEL L. MALIKSI
City Mayor
City of Imus
Poblacion 4B, Imus City, Cavite

Dear Mayor Emmanuel L. Maliksi

Warm greetings!

Cavite State University – Imus Campus has designed a curriculum for students to complete
an On-the-Job Training (OJT) Program as a requirement for graduation. City Hall of Imus is
one of the most prestigious institutions that our student would learn so much once they will be
accepted as a student-trainee in your good office.

In view of this, we are recommending Danielle R. Caaya who is currently taking Bachelor of
Science in Office Administration to be a student-trainee in your agency/firm with a
requirement to finish 200 credited working hours.

Should she be accepted, we will periodically make visits to monitor her performance for the
mutual benefit of the institution, the student, and your company. Just like other employees,
Ms. Caya will comply with the company policies, rules and regulation and will be subjected to
an evaluation at the end of the OJT period. The University will be responsible to provide your
company an evaluation form before the end of the training period.

Thank you very much.

Sincerely yours,

Endorsed by: Approved by:

MAYOR EMMANUEL L. MALIKSI

CITY MAYOR

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 Appendix 2. Resume

Danielle R. Caaya
03 Rosal St. Cuevas Subd., Salcedo I Noveleta Cavite
Contact Number: 09552840276
Email Address: caayadanielle@gmail.com

CAREER OBJECTIVE
CAREER OBJECTIVE
To attain an internship wherein I can gratify and
maximize my knowledge and skills that I had learned in school
. BACKGROUND
EDUCATIONAL and apply it in an actual job environment

COLLEGE PERSONAL DATA

Undergraduate student of Bachelor of
Science in Office Administration Nickname : Dane
Cavite State University- Imus Campus Birth date : June 11, 2000
Imus, Cavite
2020 up to present Birth place : Metro Manila
Age : 19 years old
Senior High
Noveleta Senior High School Nationality : Filipino
Noveleta, Cavite Gender : Female
General Academic Strand
SY 2016-2018 Civil Status : Single
4 Height : 5’2’’
Junior High
Southville I Integrated National High Weight : 49 kg
School Language : English and Tagalog
Cabuyao, Laguna
SY 2012-2016 FAMILY BACKGROUND
Elementary
Name of Guardian : Roger William Everett
Makati Elementary School
Poblacion, Makati Occupation : Retired Company Driver
SY 2006-2012
SKILLS CHARACTER REFERENCE
• Good Communication Skills Mrs. Nancy Dela Rosa-Cruz
• Good Multitasking Skills School Head Mistress
Legacy of Wisdom Academy of Dasmariñas, Cavite
• Good listener and fast learner
Email Address: nancy.dlr.cruz
• Flexible
• Goal-Oriented Ms. Kimberly Ilagan
• Highly patient Teacher- Physical Science
Noveleta Senior High School
I hereby certify that the above Email Address: kimberlyillag@gmail.com
information is true and correct to the best
of my knowledge and belief.

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DANIELLE RADAM CAAYA
Applicant
Appendix 3. Waiver

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Appendix 4. Memorandum of Agreement

KNOWN ALL MEN BY THESE PRESENTS:

This Agreement made and entered into by and between CAVITE STATE UNIVERSITY
and the CITY HALL OF IMUS CITY, CAVITE

The CAVITE STATE UNIVERSITY (CVSU –IMUS) with principal address at Cavite
Civic Center, Palico IV, Imus City, Cavite presented by its Campus Administrator, DR. MA.
CYNTHIA R. DELA CRUZ, and herein referred to as the “First Party”.

AND

The CITY HALL OF IMUS CITY, CAVITE with principal address at Maestro G. Tirona,
4103, Poblacion 1A, City of Imus, Cavite, Region 4A, Philippines. represented by its City
Mayor, HON. EMMANUEL L. MALIKSI and herein referred to as the “Second Party”

- WITNESSETH -

WHEREAS, it is the commitment of the First Party to provide quality education to its
students so that they will become highly capable and productive individuals in their respective
fields of specialization;

WHEREAS, one effective way to realize the commitment is to make the students
undertake worthwhile learning experiences to further the development of their manipulative
skills, competencies and attitudes toward work;

WHEREAS, in pursuance of this responsibility, the First Party has adopted On-The-
Job Training Program for the students;

WHEREAS, the Second Party believes that the hands-on experiences of students
greatly improve their skills and ultimately prepare them to real work environment;

WHEREAS, the Second Party agreed to be partner of the First Party on the On-The-
Job Training Program;

NOW, THEREFORE, for and consideration of the foregoing premises and the terms
and condition hereinafter set forth, the parties agree and stipulate the following:

1. The parties shall mutually agree for training of the students concerned for a total
duration as stated in their recommendation letter during regular working days.

2. The inclusive training period shall be from February 17 up to March 30, 2020 this
Academic Year 2018-2019.

3. The Third Party is composed of the student trainee, MS. DANIELLE R. CAAYA

4. The Second Party shall not be held liable to the student trainees for any fortuitous
events/consequences that may happen in the course of this On-the-Job Training.

5. The Second Party shall closely supervise the trainees in the undertaking of their
approved plan of work activities given by their immediate supervisor.

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 6. The First Party shall periodically monitor the progress of the On-the-Job Training

7. The Second Party shall evaluate the performance of the trainee and submit the
evaluation report to the First Party.

8. The student trainees shall observe the policies, rules and regulation and the like of
the Second Party

This agreement takes effect immediately upon approval of the parties concerned and
should continue to be in effect until amended / repealed by mutual written consent of the
parties.

IN WITNESSES WHEREOF, the parties here to have here unto signed this agreement,
this 6th day of February, 2019.

CAVITE STATE UNIVERSITY-IMUS CAMPUS CITY HALL OF IMUS CITY,

CAVITE

HON. EMMANUEL L. MALIKSI

City Mayor

WITNESSES:

OSCAR DE QUIROZ
OSCA Chairman

NAME
Manager

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Appendix 5. OJT Placement Form

CAVITE STATE UNIVERSITY

Imus Campus
Cavite Civic Center, Palico IV, City of Imus, Cavite 4103

(046) 686-7607/ (046) 471-6607

www.cvsu.edu.ph
OJT PLACEMENT FORM

Name of Student : Danielle R. Caaya

Course (Section) : BS in Office Administration - 2A
Personal Contact # : 0955 284 0276
Name of Company : City Hall of Imus, Cavite Region 4A
Complete Address : Maestro G. Tirona, Imus, 4103 Cavite
Date Started : February 17, 2020
Schedule (Day/Time) : Monday-Friday (Except Wednesdays)
8AM to 5PM
Name of Immediate Superior : Ms. Cherry Chrisel J. Maglalan
Department Designation : Office of the Senior Citizens Affairs
(OSCA)
Signature of Immediate Superior :
Guardian’s Name Relation : Roger William L. Everett (Guardian)
Guardian Contact # : 0955 860 9622
Guardian’s Complete Address : 03 Rosal St. Cuevas Subd., Salcedo I.
Noveleta, Cavite

Noted:

_______________________________
Ms. Cherry Chrisel J. Manglalan
Supervising Admin Officer IV

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Appendix 6. Learning Journal
CAVITE STATE UNIVERSITY
Imus Campus
Cavite Civic Center, Palico IV, City of Imus, Cavite 4103

(046) 686-7607/ (046) 471-6607

www.cvsu.edu.ph
LEARNING JOURNAL
Name : Danielle R. Caaya

Date Started : February 17, 2020

Date Finished : March 09, 2020

Number of Hours : 104 hours

Department Activity/Assigned Task

For Senior Citizen’s ID and Booklet

1. Briefing the requirements needed to every senior citizen
who enters the department depends on what they need
such as:
a. If the citizen whose age’s range from 60 years old and
above wants to apply as a new senior citizen,
b. If an old member of senior citizen lost their OSCA ID or
booklet,
c. If they want to transfer to Imus City from different City
or vice versa.
Office of the Senior d. Updating their new home address.
Citizen’s Affairs 2. Issuing of Senior Citizen Card and Booklets.
(OSCA Department) 3. Assisting every senior citizen sign important paper for
OSCA’s record.
4. Answering inbound and outbound calls
For Burial Assistance
1. Handing out application form to the bereaved family of the
deceased senior citizen.
2. Checking if the cheque for burial assistance is readily
available.
3. Transferring papers needed to be sign in different
department such as treasurer’s office, budget office and
legal office

Ms. Cherry Chrisel J, Manglalan ______Danielle R. Caaya_______

Name and Signature of Name and Signature of
Immediate Supervisor Student Trainee+

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Appendix 7. Location Map

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Appendix 8. Photo Documentation

The photo documentation taken was only limited due to global pandemic, Covid-19

that occurred during performing the training,

Figure 14. Releasing OSCA Official ID

This was taken on February 21, 2020. The electronic typewriter is used to release and type

the details of information of the applicant.

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 Figure 15. Sorting Files (Attachments and Requirements)

The photo was taken on February 18, 2020. In sorting, the attachments such as (birth

certificate, marriage contract etc.) are kept in the storage area for future purposes.

Figure 16. Sending Documents (Treasure’s Office)

This was done on February 20, 2020. It contains names of deceased people for the burial

assistance.

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 Figure 17. Listing available cheque

This was done inside the Treasurer’s office. The student trainee lists the names of deceased

senior citizens; the financial assistance may claim by the bereaved relative afterwards.

Figure 18. Organizing Booklets

The student trainee puts control number to each booklet.

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 Figure 19. Confirming available PhilHealth Cards

The student trainee listed the barangay accordance to the available PhilHealth cards that

may receive by the senior citizens.

Figure 20. Forwarding documents

This was done on March 10, 2020. The documents were delivered to City Legal and Budget

Office, to confirm the cheques for the burial assistance

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 Figure 21. Attending OSCA General Assembly

The student trainee attended and helped to organize the program. This happened on March

10, 2020, the last day of the training. Even though the general assembly was quite

exhausting, the trainee enjoyed it.

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Appendix 9. Certificate of Completion

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Appendix 10. Evaluation Sheet

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Appendix 11. Time-In and Out

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